These Terms & Conditions apply to your use of the website operated by Hayaat Tours & Travels (“we”, “us” or “our”). By browsing this website or sending an enquiry, you agree to use it lawfully and to provide accurate information. Specific bookings may also be subject to a separate quotation, itinerary, invoice and supplier terms.
Website information
We aim to keep descriptions, itineraries, photographs, prices and other information useful and up to date. Website content is provided for general information and may change as availability, supplier details or travel requirements change. An enquiry or website listing is not, by itself, a confirmation of a booking.
Enquiries and booking confirmation
Submitting a form, calling us or messaging us expresses interest in a service; it does not guarantee a reservation, fare, room, visa outcome or package price. Arrangements are confirmed only when the relevant details, availability, applicable charges and payment requirements have been communicated and accepted in writing by the appropriate party.
Please review names, dates, destinations, inclusions, exclusions and all booking documents carefully and notify us promptly if anything appears incorrect.
Prices, availability and payments
Prices and availability may vary until a booking is confirmed. Taxes, currency changes, supplier rates, seasonal demand and other external factors may affect the final amount. Payment schedules, accepted payment methods and any additional charges will be provided with the relevant quotation or booking documentation.
Do not treat a displayed or discussed estimate as a final price unless it is expressly confirmed in the booking documents.
Passports, visas and travel documents
Travellers are responsible for ensuring that they hold valid passports, visas, permits, vaccinations or other documents required for their journey and meet the entry, transit and health requirements that apply to them. Requirements may differ by nationality, destination and transit route and can change without notice.
Where we provide assistance with documentation, this does not guarantee approval or entry. Decisions by embassies, immigration authorities, airlines and other authorities remain outside our control.
Changes, cancellations and refunds
Changes, cancellations, refunds, no-show charges and amendments are governed by the terms disclosed in the applicable quotation, ticket, itinerary and supplier policy. Airline, hotel, transport, tour and other providers may impose their own deadlines, fees or restrictions.
Please contact us as soon as possible if you need to change or cancel an arrangement. Any refund depends on the relevant supplier’s rules, amounts received and applicable law; a refund should not be assumed unless confirmed.
Third-party travel providers
Travel services may be performed by independent airlines, hotels, transport operators, tour providers, visa-support providers or other suppliers. Their own terms and operating conditions may apply. We will communicate relevant supplier information available to us, but services and decisions controlled by third parties remain subject to those providers’ rules and circumstances.
Travel changes and events outside our control
Schedules, routes, accommodation, attractions and other arrangements may be affected by weather, natural events, public health matters, strikes, government action, security conditions, operational issues or other events beyond reasonable control. If a disruption occurs, we will communicate relevant information available to us and assist with next steps where reasonably possible. Supplier policies and applicable law will govern available remedies.
Traveller responsibilities
Travellers must provide accurate booking details, comply with applicable laws and supplier rules, arrive on time, follow safety instructions and respect other travellers and local communities. Additional costs caused by incorrect details, missed departures, failure to carry required documents or non-compliance may be the traveller’s responsibility, subject to applicable law and the booking terms.
Website use and intellectual property
You may use this website for personal, lawful travel research and enquiries. You must not misuse the website, attempt unauthorised access, disrupt its operation, submit unlawful or misleading material, or copy and commercially reuse website content, branding, images or text without permission, except where permitted by law.
Liability and applicable law
Nothing in these terms excludes or limits a right or liability that cannot lawfully be excluded or limited. To the extent permitted by law, information on this website is provided without a guarantee that it will always be complete, uninterrupted or error-free. Any liability relating to a confirmed service will be assessed under the applicable booking terms and law.
These terms are intended to be interpreted under the laws applicable in India, subject to mandatory consumer protections and any valid terms stated in your confirmed booking documents.
Privacy and updates
Your use of this website is also subject to our Privacy Policy, which explains how information may be handled. We may update these website terms by posting a revised version on this page. The updated date shown above indicates when this page was generated; please review the terms periodically and check your booking documents for the terms applicable to a specific service.
Contact us
For questions about these Terms & Conditions or a travel enquiry, contact Hayaat Tours & Travels.